CashSweep Privacy Policy – Data Protection for Malaysian Members

Welcome to the cashsweep Privacy Policy page. This document explains in detail how cashsweep ("we", "Platform", or "Company") collects, processes, stores, and protects your personal information ("Member" or "User") when you use the cashsweep.fun website and the cashsweep mobile app.

This Privacy Policy applies to all users of the CashSweep platform, including website visitors, prospective members, and active registered members. By registering an account or continuing to use our platform, you agree that we may collect and process your personal information in accordance with the policy stated here.

CashSweep fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We are committed to ensuring your information is always handled with responsibility, transparency, and full respect for your privacy rights as a user.

CashSweep collects various types of information from members to ensure the services we offer run smoothly, securely, and in line with your needs. Below are the categories of information we collect:

We only collect information that is genuinely necessary to provide CashSweep services to you. We do not collect irrelevant data or sensitive data beyond what platform operations require.

The personal information we collect is used solely for legitimate purposes related to the operation of the cashsweep platform. The following are the primary purposes for which your data is used:

• Identity verification and KYC — To verify that you meet the age and eligibility requirements as a cashsweep member before authorizing financial transactions.
• Transaction processing — To process deposits, withdrawals, and any financial transactions in your account securely and accurately.
• Account management — To create, maintain, and manage your account, including managing your password, security preferences, and account settings.
• Customer support — To provide effective assistance when you contact our support team via live chat or email.
• Fraud prevention — To detect and investigate any suspicious activity, ensuring the security of your account and the integrity of the platform.
• Service improvement — To analyze platform usage patterns for the purposes of product improvement, user experience, and technical performance.
• Marketing communications — To send promotional information, bonus offers, and platform updates, subject to your preference to receive such communications.
• Legal compliance — To fulfil reporting and disclosure requirements mandated by Malaysian law or the directives of relevant authorities.

CashSweep will not use your data for any other purposes not stated above without first obtaining your consent.

CashSweep does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, there are limited situations where your information may need to be shared with certain parties:

• Payment service providers — Transaction information is shared with certified payment processors such as FPX and digital wallet providers to facilitate the processing of deposits and withdrawals.
• KYC verification providers — Your identification documents are shared with accredited third-party identity verification services to verify member eligibility.
• Legal authorities — cashsweep will comply with any court orders, subpoenas, or lawful requests from Malaysian law enforcement agencies requiring the disclosure of information.
• Business partners — In certain situations such as a company merger or acquisition, your information may be transferred to a successor entity, subject to equivalent privacy protections.

All third parties who receive personal data of cashsweep members are required to comply with strict confidentiality agreements and are not permitted to use that data for any purpose other than what is specified in their agreement with us.

CashSweep uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies — Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies — Collects information on how you use the platform to help us improve our services, such as which pages are most frequently visited.
• Functional Cookies — Allows the platform to remember your preferences such as language, display settings, and login details for your convenience.
• Analytics Cookies — Used to understand overall user behaviour for the purpose of product improvement and platform content.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain features of the CashSweep platform and your overall gaming experience.

CashSweep invests seriously in data security infrastructure to ensure your personal information is protected at all times. Key security measures we implement include:

• 256-bit SSL encryption on all communications between your device and cashsweep servers, ensuring data cannot be intercepted during transmission.
• Data encryption at rest for all sensitive information stored in our database, including financial information and identification documents.
• Role-based access control ensuring that only authorized personnel can access specific data, based on their job requirements.
• 24/7 threat monitoring by our automated security systems and cybersecurity team, who are on constant watch to detect any unusual activity.
• Regular penetration testing by independent security experts to identify and address any system vulnerabilities before they can be exploited.
• Two-factor authentication (2FA) available to all member accounts to add an extra layer of protection during login.

As a cashsweep member and data subject under Malaysia's PDPA, you hold the following rights regarding your personal information that we retain:

• Right to access — You have the right to request and receive a copy of the personal information we hold about you.
• Right to rectification — You may request that we correct any inaccurate or incomplete information in your records.
• Right to erasure — In certain circumstances, you may request that your personal data be deleted from our systems, subject to our legal obligations.
• Right to object — You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability — You have the right to receive your personal data in a machine-readable format and transfer it to another service provider.
• Right to withdraw consent — You may withdraw your consent to certain data processing at any time, although this may affect our ability to provide some of our services.

To exercise any of the rights above, please contact the cashsweep support team via live chat or email. We will process your request within 14 business days from the date we receive your complete request.

CashSweep does not retain your personal information longer than necessary for the purposes stated in this policy or as required by applicable law.

In general, data retention periods are as follows:

• Active account data — Retained for as long as your account remains active and for a reasonable period after account closure.
• Financial transaction records — Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• KYC Documents — Retained for 5 years from the date of verification or account closure, whichever is later.
• Customer support communication logs — Retained for 2 years for reference and quality control purposes.
• Analytics and technical log data — Retained for 12 months before being automatically deleted or anonymized.

When your data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered or accessed again.

CashSweep strictly prohibits the use of the platform by individuals under 18 years of age. We do not knowingly collect or process personal information from children or minors.

Should we discover that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered a cashsweep account are advised to contact our support team immediately.

The cashsweep platform may from time to time contain links or references to third-party websites. This Privacy Policy applies solely to the cashsweep website and platform and does not cover the privacy practices of any third-party websites.

CashSweep is not responsible for the privacy policies, content, or security practices of any third-party websites you may access through links found on our platform. We recommend reading the privacy policy of those websites before providing them with any personal information.

CashSweep reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any significant amendments will be communicated to members via in-platform notifications or their registered email at least 7 days before the effective date.

The "Last Updated" date at the top of this document will be updated each time an amendment is made. Your continued use of the cashsweep platform after any amendment takes effect will be considered your acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding how cashsweep handles your personal information, we welcome your feedback. Our privacy and customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via Live Chat on the platform, or by sending an email to [email protected]. Please include "Privacy Inquiry" in your message subject so your request can be routed to the right team faster.

For more information about your rights under Malaysia's PDPA, you may visit the official website of the Department of Personal Data Protection Malaysia. For any complaints related to responsible gaming, please refer to the Responsible Gaming us or the FAQ for answers to frequently asked questions.